Returns & Exchanges – MaxNZFashion.com

At MaxNZFashion.com, we want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a flexible returns and exchanges policy to make your shopping experience as smooth and enjoyable as possible.

Eligibility for Returns

You may return or exchange items within 14 days of receiving your order. To be eligible, products must be in their original condition, unworn, unwashed, and with all original tags and packaging intact. Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons, including earrings, swimwear, and undergarments. Final sale items and gift cards are also not eligible for returns or exchanges.

How to Return an Item

To start a return, please visit our returns portal on maxnzfashion.com and follow the step-by-step instructions. Once your request has been approved, you will receive further guidance on how to send your item back. Please ensure that your package is securely wrapped to avoid any damage during transit.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund. If approved, your refund will be processed back to your original payment method. Please allow up to 10 business days for the amount to appear in your account, depending on your bank or payment provider.

Exchanges

We are unable to process direct exchanges online. If you would like a different size, color, or product, we recommend returning your item for a refund and placing a new order through maxnzfashion.com.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us immediately through maxnzfashion.com. We will arrange a replacement or refund at no additional cost to you.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. Original shipping charges are non-refundable.